Data Rights Request

Exercise your privacy rights under GDPR, CCPA, and other data protection laws

Your Privacy Rights

At Scoutify, we respect your privacy and are committed to protecting your personal data. You have several rights regarding your information, and we make it easy to exercise them.

Access Your Data

Request a copy of all personal data we hold about you

  • • Account information
  • • Lead data and notes
  • • Usage history
  • • Communications
Request Data Export

Correct Your Data

Update or correct inaccurate personal information

  • • Update profile details
  • • Fix incorrect information
  • • Change preferences
  • • Update contact info
Go to Settings

Delete Your Data

Request permanent deletion of your account and data

  • • Close your account
  • • Delete all personal data
  • • Remove from systems
  • • Cannot be undone
Request Deletion

Restrict Processing

Limit how we use your personal information

  • • Pause data processing
  • • Object to certain uses
  • • Withdraw consent
  • • Opt-out of marketing
Request Restriction

How to Submit a Request

1. Choose Your Request Type

Select the appropriate button above based on what you'd like to do with your data.

2. Verify Your Identity

For security, we need to verify your identity. Please include your registered email address and any additional information that can help us locate your account.

3. We'll Process Your Request

We'll respond within 30 days (or as required by applicable law). For complex requests, we may need up to 90 days and will notify you of any extension.

Frequently Asked Questions

How long does it take to process my request?

Most requests are processed within 30 days. Complex requests may take up to 90 days, and we'll notify you if we need additional time.

Is there a fee for data requests?

No, exercising your privacy rights is free. However, if requests are manifestly unfounded or excessive, we may charge a reasonable fee or refuse the request.

What format will my data export be in?

We provide data exports in a structured, commonly used, machine-readable format (typically JSON or CSV). This allows you to easily transfer your data to another service if desired.

What happens after I request deletion?

Once confirmed, we'll permanently delete your account and associated data from our systems. Some information may be retained for legal compliance (e.g., transaction records for tax purposes) but will be securely stored and not used for any other purpose.

Can I cancel a deletion request?

Yes, you can cancel a deletion request before it's processed. Once the deletion is complete, it cannot be reversed, and your data cannot be recovered.

What if I'm not satisfied with your response?

If you're in the EU, you have the right to lodge a complaint with your local data protection authority. In the US, you can contact your state attorney general. We're committed to resolving any concerns directly and encourage you to contact us first.

Additional Rights (EU Residents)

If you're in the European Economic Area, you have additional rights under GDPR:

  • Data Portability: Receive your data in a portable format and transfer it to another service
  • Object to Processing: Object to processing based on legitimate interests or for direct marketing
  • Automated Decision-Making: Not be subject to decisions based solely on automated processing
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent
  • Lodge a Complaint: File a complaint with your supervisory authority

California Residents (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act:

  • Right to Know: What personal information we collect, use, disclose, and sell
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell data)
  • Right to Non-Discrimination: Not be discriminated against for exercising your rights
  • Right to Correct: Request correction of inaccurate personal information

Note: Scoutify does not sell personal information to third parties.

Contact Our Privacy Team

For any questions about your privacy rights or to submit a request, contact us:

Privacy Email: privacy@scoutify.com

Data Protection Officer: dpo@scoutify.com

Response Time: Within 30 days (may be extended to 90 days for complex requests)